{"id":9275,"date":"2017-09-06T23:40:44","date_gmt":"2017-09-06T21:40:44","guid":{"rendered":"https:\/\/directcoffee.net\/faq\/"},"modified":"2017-10-06T13:22:51","modified_gmt":"2017-10-06T11:22:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/directcoffee.net\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#f2ead6;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"--awb-padding-top:20px;--awb-padding-bottom:30px;--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% + 4% ) * 0.66666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h3 style=\"text-align: center;\">Nous ne pouvons collecter les questions fr\u00e9quemment pos\u00e9es que si vous nous en posez. Donc \u00e9crivez-nous si vous avez des questions! anna@directcoffee.ch<\/h3>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><ul style=\"--awb-size:18px;--awb-line-height:30.6px;--awb-icon-width:30.6px;--awb-icon-height:30.6px;--awb-icon-margin:12.6px;--awb-content-margin:43.2px;--awb-circlecolor:#74e27c;--awb-circle-yes-font-size:15.84px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-question\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Manuela nous a demand\u00e9: <strong>Combien de temps dure un abonnement de caf\u00e9 ?<\/strong><\/p>\n<p>Aussi longtemps que tu le veux ! Tu peux changer la fr\u00e9quence de livraison, mettre en pause et annuler quand tu le d\u00e9sires.<\/p>\n<p>Pour nous, c&rsquo;est important qu&rsquo;il ne te manque jamais de caf\u00e9 \u00e0 la maison. Car c&rsquo;est vraiment trop b\u00eate, un matin sans caf\u00e9 ! Et nous voulons t&rsquo;aider \u00e0 acheter des produits qui refl\u00e8tent tes valeurs. Nous savons par exp\u00e9rience qu&rsquo;il est difficile, dans les d\u00e9cisions quotidiennes, de toujours choisir des produits aussi durables qu&rsquo;on l&rsquo;aimerait. C&rsquo;est pourquoi nous offrons un abo : tu fais le pas une fois et d\u00e9cides de consommer un caf\u00e9 durable (que tu sais \u00eatre bon pour l&rsquo;environnement et pour les personnes tout au long de la cha\u00eene de valeur), et nous on fait le reste.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-question\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Minzi nous a demand\u00e9 : <strong>Votre caf\u00e9 est-il bio et \u00e9quitable?<\/strong><\/p>\n<p>Mieux que \u00e7a! Notre caf\u00e9 de for\u00eat prot\u00e8ge la biodiversit\u00e9 naturelle dans les for\u00eats montagneuses \u00e9thiopiennes. Nous payons aux petits agriculteurs un prix beaucoup plus \u00e9lev\u00e9 que le prix habituel du commerce \u00e9quitable, pour r\u00e9compenser la qualit\u00e9 du produit. Comme nous commer\u00e7ons directement avec les agriculteurs et \u00e9vitons les interm\u00e9diaires, nous pouvons investir cette argent dans des projets sociaux pour les enfants des caf\u00e9iculteurs.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-question\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Hannes nous a demand\u00e9 :\u00a0<strong>Quelle part du prix que je paie revient \u00e0 un enfant en \u00c9thiopie<\/strong> <strong>?<\/strong><\/p>\n<p>Direct Coffee donne 1 CHF par paquet de caf\u00e9 \u00e0 notre association Direct Impact Association, fond\u00e9e pour mettre en \u0153uvre nos projets sociaux. La promesse que nous te faisons est la suivante : tu soutiens un enfant avec chaque paquet. Par cons\u00e9quent, le montant peut varier l\u00e9g\u00e8rement en fonction du projet et de l&rsquo;ann\u00e9e. Le prix du miel peut par exemple varier entre l&rsquo;ann\u00e9e pass\u00e9e et cette ann\u00e9e. Mais notre r\u00e8gle d&rsquo;or est simple, un paquet, un enfant.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-question\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Lukas a demand\u00e9: <strong>Vos capsules sont-elles compatibles avec les machines Nespresso\u00ae?<\/strong><\/p>\n<p>Oui! Mais ce qui est tr\u00e8s important pour nous, c&rsquo;est qu&rsquo;elles soient \u00e9galement <a href=\"https:\/\/directcoffee.net\/fr\/produit\/lomi-capsules-de-cafe-compatibles-nespresso\/\">biod\u00e9gradable<\/a>s.<\/p>\n<p>Comme elles ne sont pas en aluminium, tu dois presser un peu plus fort pour fermer la machine Nespresso. Aucun risque pour la machine. Et tu le fais pour l&rsquo;environnement! En outre, la garantie Nespresso\u00ae continue de s&rsquo;appliquer m\u00eame lorsque des capsules tierces sont utilis\u00e9es &#8211; Nespresso\u00ae y a \u00e9t\u00e9 contraint par un arr\u00eat d&rsquo;un tribunal fran\u00e7ais en 2014. Car l&rsquo;abus de pouvoir de march\u00e9 est interdit autant en Suisse que dans l&rsquo;Union Europ\u00e9enne.<\/p>\n<p>Cela n&rsquo;est toutefois vrai que pour les machines Nespresso Home. Nous sommes toujours \u00e0 la recherche d&rsquo;un partenaire qui trouvera une alternative biod\u00e9gradable aux capsules plates Nespresso\u00ae pour entreprises.<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa fa-question\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Philippe nous a demand\u00e9 : <strong>O\u00f9 est-ce que vous stockez mes informations de carte de cr\u00e9dit, et sont-elles s\u00fbres?<\/strong><\/p>\n<p>Notre domaine c&rsquo;est le caf\u00e9, pas les cartes de cr\u00e9dit. C&rsquo;est pourquoi nous ne stockons pas les donn\u00e9es nous-m\u00eames, mais nous les confions \u00e0 notre <a href=\"https:\/\/stripe.com\/ch\">prestataire de paiement Stripe<\/a>, qui g\u00e8re des milliards de dollars par an pour les entreprises innovantes du monde entier, notamment Facebook, Twitter, Adidas, Unicef entre autres. Vous saisissez vos donn\u00e9es de carte de cr\u00e9dit dans une fen\u00eatre crypt\u00e9e directement sur Stripe, afin que les informations de paiement ne passent jamais sur notre site Web. Z\u00e9ro risque, ni pour nous, ni pour vous.<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-9275","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ &#8211; Direct Coffee<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/directcoffee.net\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ &#8211; Direct Coffee\" \/>\n<meta property=\"og:url\" content=\"https:\/\/directcoffee.net\/fr\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Direct Coffee\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/fb.com\/directcoffee.net\" \/>\n<meta property=\"article:modified_time\" content=\"2017-10-06T11:22:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/directcoffee.net\/wp-content\/uploads\/2017\/07\/Direct-Coffee-FinalLogo_klein.png\" \/>\n\t<meta property=\"og:image:width\" content=\"892\" \/>\n\t<meta property=\"og:image:height\" content=\"904\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@DirectCoffeeCH\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/directcoffee.net\\\/fr\\\/faq\\\/\",\"url\":\"https:\\\/\\\/directcoffee.net\\\/fr\\\/faq\\\/\",\"name\":\"FAQ &#8211; 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